Patterson, K. (2011). Crucial conversations tools for talking when stakes are high (2.).
Cita Chicago Style (17a ed.)Patterson, Kerry. Crucial Conversations Tools for Talking When Stakes Are High. 2. 2011.
Cita MLA (8a ed.)Patterson, Kerry. Crucial Conversations Tools for Talking When Stakes Are High. 2. 2011.
Precaución: Estas citas no son 100% exactas.