Patterson, K. (2011). Crucial conversations tools for talking when stakes are high (2.).
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रPatterson, Kerry. Crucial Conversations Tools for Talking When Stakes Are High. 2. 2011.
एमएलए (8वां संस्करण) प्रशस्ति पत्रPatterson, Kerry. Crucial Conversations Tools for Talking When Stakes Are High. 2. 2011.
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