Inghilleri, L., & Pratt, S. (2014). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization (Unabridged.). Your Coach Digital.
Style de citation Chicago (17e éd.)Inghilleri, Leonardo, et Sean Pratt. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. Unabridged. Rego Park: Your Coach Digital, 2014.
Style de citation MLA (8e éd.)Inghilleri, Leonardo, et Sean Pratt. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. Unabridged. Your Coach Digital, 2014.
Attention : ces citations peuvent ne pas être correctes à 100%.