Inghilleri, L., & Pratt, S. (2014). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization (Unabridged.). Your Coach Digital.
Chicago Style (17th ed.) CitationInghilleri, Leonardo, and Sean Pratt. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. Unabridged. Rego Park: Your Coach Digital, 2014.
MLA引文Inghilleri, Leonardo, and Sean Pratt. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. Unabridged. Your Coach Digital, 2014.
警告：這些引文格式不一定是100％准確.