Inghilleri, L., & Pratt, S. (2014). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization (Unabridged.). Your Coach Digital.
Cita Chicago Style (17a ed.)Inghilleri, Leonardo, y Sean Pratt. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. Unabridged. Rego Park: Your Coach Digital, 2014.
Cita MLA (8a ed.)Inghilleri, Leonardo, y Sean Pratt. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. Unabridged. Your Coach Digital, 2014.
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