Inghilleri, L., & Pratt, S. (2014). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization (Unabridged.). Your Coach Digital.
Цитирование в стиле Чикаго (17-е изд.)Inghilleri, Leonardo, и Sean Pratt. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. Unabridged. Rego Park: Your Coach Digital, 2014.
Цитирование MLA (8-е изд.)Inghilleri, Leonardo, и Sean Pratt. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. Unabridged. Your Coach Digital, 2014.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.