Catalog

Cita APA (7a ed.)

Zemke, R., & Anderson, K. (2003). Delivering knock your socks off service (3rd ed.). AMACOM.

Cita Chicago Style (17a ed.)

Zemke, Ron, y Kristin Anderson. Delivering Knock Your Socks off Service. 3rd ed. New York: AMACOM, 2003.

Cita MLA (8a ed.)

Zemke, Ron, y Kristin Anderson. Delivering Knock Your Socks off Service. 3rd ed. AMACOM, 2003.