Zemke, R., & Anderson, K. (2003). Delivering knock your socks off service (3rd ed.). AMACOM.
Chicago Style (17th ed.) CitationZemke, Ron, and Kristin Anderson. Delivering Knock Your Socks off Service. 3rd ed. New York: AMACOM, 2003.
MLA引文Zemke, Ron, and Kristin Anderson. Delivering Knock Your Socks off Service. 3rd ed. AMACOM, 2003.
警告:這些引文格式不一定是100%准確.