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| LEADER |
00000cam a2200000Ka 4500 |
| 001 |
209377 |
| 005 |
20060126143100.0 |
| 008 |
021211s2003 nyua b 001 0 eng |
| 010 |
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|a 2002011115
|o 51207126
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| 020 |
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|a 081440765X (pbk.)
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| 040 |
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|a TNH
|c TNH
|d MEA
|d DNJ
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| 049 |
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|a UAGA
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| 092 |
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|a 658.812 ZEMKE
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| 100 |
1 |
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|a Zemke, Ron.
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| 245 |
1 |
0 |
|a Delivering knock your socks off service /
|c Ron Zemke.
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| 250 |
|
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|a 3rd ed.
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| 260 |
|
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|a New York :
|b AMACOM,
|c c2003.
|
| 300 |
|
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|a viii, 184 p. :
|b ill. ;
|c 23 cm.
|
| 500 |
|
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|a Previous ed.: 1998.
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| 500 |
|
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|a "Revised edition of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998"
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| 504 |
|
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|a Includes bibliographical references (p. 179) and index.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
0 |
|a Public relations.
|
| 700 |
1 |
|
|a Anderson, Kristin,
|d 1962-
|t Delivering knock your socks off service.
|
| 948 |
|
|
|a LTI 12/03/2003
|
| 998 |
|
|
|a 2003.12.08
|
| 999 |
f |
f |
|i 31f2e629-9878-523d-a3c0-38bc35f3a6db
|s bcf4f751-999e-5ea1-995c-1116c365628a
|t 0
|
| 952 |
f |
f |
|p Standard Circulation
|a City of Spokane
|b Spokane Public Library
|c Branches
|d South Hill
|t 0
|e 658.812 ZEMKE
|h Dewey Decimal classification
|i Non-fiction
|m 37413307697005
|