Kaufman, R. (2012). Uplifting service: The proven path to delighting your customers, colleagues, and everyone else you meet.
Cita Chicago Style (17a ed.)Kaufman, Ron. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. 2012.
Cita MLA (8a ed.)Kaufman, Ron. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. 2012.
Precaución: Estas citas no son 100% exactas.