Shankman, P. (2015). Zombie loyalists: Using great service to create rabid fans. Palgrave Macmillan.
Cita Chicago Style (17a ed.)Shankman, Peter. Zombie Loyalists: Using Great Service to Create Rabid Fans. New York: Palgrave Macmillan, 2015.
Cita MLA (8a ed.)Shankman, Peter. Zombie Loyalists: Using Great Service to Create Rabid Fans. Palgrave Macmillan, 2015.
Precaución: Estas citas no son 100% exactas.