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00000cam a2200000 i 4500 |
| 001 |
681923 |
| 005 |
20190812130600.0 |
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181107s2019 miua b 000 0 eng c |
| 010 |
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|a 2018028392
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| 020 |
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|a 9780310352099
|q hardcover
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| 020 |
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|a 0310352096
|q hardcover
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| 035 |
|
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|a (OCoLC)1042076614
|z (OCoLC)1088558485
|
| 037 |
|
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|b Harpercollins Christian Pub, 53 Glenmaura National Blvd Ste 300, Moosaic, PA, USA, 18507-2132
|n SAN 200-2086
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| 040 |
|
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|a NcWfSB/DLC
|b eng
|e rda
|c DLC
|d OCLCQ
|d OCLCO
|d OCLCF
|d SSH
|d PNX
|d IMT
|d BKL
|d YDX
|d UKMGB
|d BYV
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| 042 |
|
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|a pcc
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| 082 |
0 |
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|a 658.3
|2 23
|
| 092 |
0 |
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|a 658.3 SCHULZE
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| 100 |
1 |
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|a Schulze, Horst,
|d 1939-
|e author.
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| 245 |
1 |
0 |
|a Excellence wins :
|b a no-nonsense guide to becoming the best in a world of compromise /
|c Horst Schulze, with Dean Merrill.
|
| 264 |
|
1 |
|a Grand Rapids, MI :
|b Zondervan,
|c [2019]
|
| 300 |
|
|
|a 224 pages :
|b illustrations ;
|c 22 cm
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
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| 338 |
|
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|a volume
|b nc
|2 rdacarrier
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| 504 |
|
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|a Includes bibliographical references.
|
| 505 |
0 |
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|a First of all -- Prologue: A boy with a dream -- Part one: Serving your customers. Getting inside your customer's head ; Customer service is everybody's job ; Four supreme objectives ; The fine art of handling complaints ; Three kinds of customers (and three ways to lose them) -- Part two: Engaging your employees. More than a pair of hands ; First things first ; Why repetition is a good thing ; Managers push; leaders inspire ; Bridging the gulf between management and labor -- Part three: Building true leadership. Leading is an acquired skill ; Why vision statements matter ; A leader's "gut" is not enough ; Money and enough -- Epilogue: The rest of the story.
|
| 520 |
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|a "CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career. As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite. Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now. If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise. Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins"--
|c Amazon.com.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Leadership.
|
| 700 |
1 |
|
|a Merrill, Dean,
|e author.
|
| 949 |
|
|
|b 37413317776302
|c newanf
|d prta
|e 658.3 SCHULZE
|g so
|h 25.00
|q 1581346
|
| 998 |
|
|
|a 2019.04.22
|
| 999 |
f |
f |
|i 8e7ae2b7-8aae-5459-a9d2-b09c17fe2a05
|s 14cfefe2-2d73-5a9a-bd95-6cf8fd2d4c26
|t 0
|
| 952 |
f |
f |
|p Standard Circulation
|a City of Spokane
|b Spokane Public Library
|c Branches
|d South Hill
|t 0
|e 658.3 SCHULZE
|h Dewey Decimal classification
|i Non-fiction
|m 37413317776302
|