Excellence wins

a no-nonsense guide to becoming the best in a world of compromise

Excellence wins

a no-nonsense guide to becoming the best in a world of compromise
Horst Schulze with Dean Merrill
Book - 2019

"CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career. As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite. Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now. If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise. Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins"--

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Barcode Status Material Type CallNumber
37413317776302 Disponible Non-fiction 658.3 SCHULZE
Détails bibliographiques
Auteurs principaux: Schulze, Horst, 1939- (Auteur), Merrill, Dean (Auteur)
Format: Livre
Langue:English
Publié: Grand Rapids, MI : Zondervan, [2019]
Sujets:

MARC

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245 1 0 |a Excellence wins :  |b a no-nonsense guide to becoming the best in a world of compromise /  |c Horst Schulze, with Dean Merrill. 
264 1 |a Grand Rapids, MI :  |b Zondervan,  |c [2019] 
300 |a 224 pages :  |b illustrations ;  |c 22 cm 
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338 |a volume  |b nc  |2 rdacarrier 
504 |a Includes bibliographical references. 
505 0 |a First of all -- Prologue: A boy with a dream -- Part one: Serving your customers. Getting inside your customer's head ; Customer service is everybody's job ; Four supreme objectives ; The fine art of handling complaints ; Three kinds of customers (and three ways to lose them) -- Part two: Engaging your employees. More than a pair of hands ; First things first ; Why repetition is a good thing ; Managers push; leaders inspire ; Bridging the gulf between management and labor -- Part three: Building true leadership. Leading is an acquired skill ; Why vision statements matter ; A leader's "gut" is not enough ; Money and enough -- Epilogue: The rest of the story. 
520 |a "CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career. As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite. Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now. If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise. Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins"--  |c Amazon.com. 
650 0 |a Customer services. 
650 0 |a Customer relations. 
650 0 |a Leadership. 
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