Michelli, J. A. (2014). Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people. McGraw-Hill Education.
Style de citation Chicago (17e éd.)Michelli, Joseph A. Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People. New York: McGraw-Hill Education, 2014.
Style de citation MLA (8e éd.)Michelli, Joseph A. Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People. McGraw-Hill Education, 2014.
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