Patterson, K., & Fields, A. (2005). Crucial conversations: Tools for talking when stakes are high (Abridged.). McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रPatterson, Kerry, और Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. New York: McGraw-Hill, 2005.
एमएलए (8वां संस्करण) प्रशस्ति पत्रPatterson, Kerry, और Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. McGraw-Hill, 2005.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.