Patterson, K., & Fields, A. (2005). Crucial conversations: Tools for talking when stakes are high (Abridged.). McGraw-Hill.
Chicago Style (17th ed.) CitationPatterson, Kerry, and Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. New York: McGraw-Hill, 2005.
MLA (8th ed.) CitationPatterson, Kerry, and Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. McGraw-Hill, 2005.
Warning: These citations may not always be 100% accurate.