Patterson, K., & Fields, A. (2005). Crucial conversations: Tools for talking when stakes are high (Abridged.). McGraw-Hill.
Cita Chicago Style (17a ed.)Patterson, Kerry, y Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. New York: McGraw-Hill, 2005.
Cita MLA (8a ed.)Patterson, Kerry, y Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. McGraw-Hill, 2005.
Precaución: Estas citas no son 100% exactas.