Patterson, K., & Fields, A. (2005). Crucial conversations: Tools for talking when stakes are high (Abridged.). McGraw-Hill.
Style de citation Chicago (17e éd.)Patterson, Kerry, et Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. New York: McGraw-Hill, 2005.
Style de citation MLA (8e éd.)Patterson, Kerry, et Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. McGraw-Hill, 2005.
Attention : ces citations peuvent ne pas être correctes à 100%.