Patterson, K., & Fields, A. (2005). Crucial conversations: Tools for talking when stakes are high (Abridged.). McGraw-Hill.
Цитирование в стиле Чикаго (17-е изд.)Patterson, Kerry, и Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. New York: McGraw-Hill, 2005.
Цитирование MLA (8-е изд.)Patterson, Kerry, и Anna Fields. Crucial Conversations: Tools for Talking When Stakes Are High. Abridged. McGraw-Hill, 2005.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.