Customer Service Fundamentals for Hospitality
Customer Service Fundamentals for Hospitality
Electronic Video - 2023
Discover the fundamental skills and best practices of top-tier customer service for professionals working in the hospitality industry.
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| Tác giả của công ty: | |
|---|---|
| Tác giả khác: | , |
| Định dạng: | Điện tử Video |
| Ngôn ngữ: | English |
| Được phát hành: |
Carpenteria, CA
linkedin.com,
2023.
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| Những chủ đề: | |
| Truy cập trực tuyến: | View course details on linkedin.com/learning |
MARC
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| 040 | |a linkedin.com |b eng | ||
| 050 | 4 | |a LDC3818083 | |
| 100 | 1 | |a Odorisio, Sara |e speaker. | |
| 245 | 1 | 0 | |a Customer Service Fundamentals for Hospitality. |c with Sara Odorisio and CRFT Productions |
| 264 | 1 | |a Carpenteria, CA |b linkedin.com, |c 2023. | |
| 306 | |a 00h:55m:10s | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a 12/08/202312:00:00AM | ||
| 520 | |a Discover the fundamental skills and best practices of top-tier customer service for professionals working in the hospitality industry. | ||
| 511 | 1 | |a Presenter: Sara Odorisio | |
| 520 | |a Discover the essentials of exceptional customer service in this in-depth course with hospitality trainer and customer service leader Sara Odorisio. Explore the inner workings of top-tier customer service, its core principles and current best practices, and the most important skills required for building a successful career in the industry. Sara outlines the personal qualities of first-rate hospitality professionals including impeccable appearance, open body language, confidence, workplace cleanliness, authenticity, and positive communication. Along the way, you’ll learn about the basic dynamics of rapport building, from offering personalized service experiences to finding common ground with customers and recognizing when it’s time to give a guest more space. By the end of this course, you’ll be prepared to tackle challenging inquiries with poise, providing alternative solutions, escalating requests when necessary, and putting your new skills into practice out on the floor. Note: This course was created by Sara Odorisio and CRFT Productions. We are pleased to host this training in our library. | ||
| 538 | |a Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. | ||
| 655 | 4 | |a Instructional films. |2 lcgft | |
| 655 | 4 | |a Educational films. |2 lcgft | |
| 700 | |a Productions, CRFT |e speaker. | ||
| 710 | 2 | |a linkedin.com (Firm) | |
| 856 | 4 | 0 | |u https://www.linkedin.com/learning/customer-service-fundamentals-for-hospitality?u=95224889&auth=true |z View course details on linkedin.com/learning |
| 092 | |a ONLINE CLASS | ||