A trauma-informed approach to library services

A trauma-informed approach to library services

Rebecca Tolley
Book - 2020

"This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace"--

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Barcode Status Material Type CallNumber
37413320531397 Disponible Non-fiction 027.663 TOLLEY
Détails bibliographiques
Auteur principal: Tolley, Rebecca, 1971- (Auteur)
Format: Livre
Langue:English
Publié: Chicago : ALA Editions, 2020.
Sujets:

MARC

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100 1 |a Tolley, Rebecca,  |d 1971-  |e author. 
245 1 2 |a A trauma-informed approach to library services /  |c Rebecca Tolley. 
246 3 |a Trauma informed approach to library services 
264 1 |a Chicago :  |b ALA Editions,  |c 2020. 
264 4 |c Ã2020 
300 |a xii, 180 pages :  |b illustrations ;  |c 23 cm 
336 |a text  |b txt  |2 rdacontent 
336 |a still image  |b sti  |2 rdacontent 
337 |a unmediated  |b n  |2 rdamedia 
338 |a volume  |b nc  |2 rdacarrier 
504 |a Includes bibliographical references (pages 155-162) and index. 
505 0 |a Part I: Adverse childhood experiences and trauma-informed care -- Trauma and adverse childhood experiences -- The trauma-informed approach to service -- Trauma-informed care and libraries -- The trauma-informed library environment -- Part II: The six guiding principles of trauma-informed approaches -- Safety -- Trustworthiness and transparency -- Peer support -- Collaboration and mutuality -- Empowerment, voice, and choice -- Cultural, historical, and gender issues -- Part III: Creating a culture of trauma-informed care in libraries -- Assessing organizational readiness -- The library as sanctuary -- Becoming a trauma-informed library workforce -- Planning for trauma-informed services -- Appendix: Adverse childhood experiences questionnaire. 
520 |a "This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace"--  |c Provided by publisher. 
520 |a Psychological trauma can result from a single painful event, a prolonged event, recurrent events, or a series of ongoing, relentless stresses. Tolley applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace. It can also help library workforces smooth over the rough edges when a staff member exhibits abrasive behavior, and can be a means of preventing burnout, secondary traumatization, and impaired functioning by staff. --  |c adapted from Prologue and Chapter 2. 
650 0 |a Libraries and people with social disabilities  |z United States. 
650 0 |a Library outreach programs  |z United States. 
650 0 |a Psychic trauma. 
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952 f f |p Standard Circulation  |a City of Spokane  |b Spokane Public Library  |c Branches  |d Central  |t 0  |e 027.663 TOLLEY  |i Non-fiction  |m 37413320531397