Patterson, K. (2012). Crucial conversations: Tools for talking when stakes are high (2nd ed.). McGraw-Hill.
Cita Chicago Style (17a ed.)Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill, 2012.
Cita MLA (8a ed.)Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. McGraw-Hill, 2012.
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