Patterson, K. (2012). Crucial conversations: Tools for talking when stakes are high (2nd ed.). McGraw-Hill.
Цитирование в стиле Чикаго (17-е изд.)Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill, 2012.
Цитирование MLA (8-е изд.)Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. McGraw-Hill, 2012.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.