Patterson, K. (2012). Crucial conversations: Tools for talking when stakes are high (2nd ed.). McGraw-Hill.
Style de citation Chicago (17e éd.)Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill, 2012.
Style de citation MLA (8e éd.)Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. McGraw-Hill, 2012.
Attention : ces citations peuvent ne pas être correctes à 100%.