Patterson, K. (2012). Crucial conversations: Tools for talking when stakes are high (2nd ed.). McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रPatterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill, 2012.
एमएलए (8वां संस्करण) प्रशस्ति पत्रPatterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. McGraw-Hill, 2012.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.