Customer Service in the Field
online class - 2017
Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field.
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Holdings -
| Corporate Author: | |
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| Other Authors: | |
| Format: | Electronic Video |
| Language: | English |
| Published: |
Carpenteria, CA
linkedin.com,
2017.
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| Subjects: | |
| Online Access: | Click here for information and acess to this online class. Click here for information and acess to this online class. |
MARC
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| 520 | |a Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field. | ||
| 511 | 1 | |a Presenter: Noah Fleming | |
| 520 | |a Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah Fleming shows how service is directly tied to customer loyalty, and how loyalty impacts the bottom line. He introduces tried-and-true techniques for creating powerful first impressions, knowing the customer, being prepared, and setting crystal-clear expectations. He also provides tips for dealing with angry or disgruntled problems. Plus, find ways to be proactive and sell more by servicing more in the field. | ||
| 538 | |a Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. | ||
| 655 | 0 | |a Instructional films. |2 lcgft | |
| 655 | 0 | |a Educational films. |2 lcgft | |
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