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  1. Value proposition design
    how to create products and services customers want get started with
    Book
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  2. Unaccountable
    what hospitals won't tell you and how transparency can revolutionize health care
    Book
    by Makary, Marty
    Published 2012
    Cover image
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  3. The checklist manifesto
    how to get things right
    Book
    by Gawande, Atul
    Published 2010
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