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  1. Fish!
    a remarkable way to boost morale and improve results
    Book
    by Lundin, Stephen C., 1941-
    Published 2000
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  2. Excellence Wins
    a no-nonsense guide to becoming the best in a world of compromise
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  3. Fish!
    a proven way to boost morale and improve results
    Book
    by Lundin, Stephen C., 1941-
    Published 2020
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  4. A Five Star Life
    videorecording (DVD)
    Published 2014
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  5. The Innovator's Dilemma
    the revolutionary book that will change the way you do business
    Book
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  6. Unreasonable Hospitality
    the remarkable power of giving people more than they expect
    Book
    by Guidara, Will
    Published 2022
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  7. Zombie Loyalists
    using great service to create rabid fans
    Book
    by Shankman, Peter
    Published 2015
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  8. Value Proposition Design
    how to create products and services customers want get started with
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