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  1. A five star life [videorecording (DVD)] /
    A five star life
    videorecording (DVD)
    Published 2014
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  2. Value proposition design : how to create products and services customers want : get started with ... /
    Value proposition design
    how to create products and services customers want get started with
    Book
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  3. 50 powerful ideas you can use to keep your customers /
    by Timm, Paul R.
    Published 2002
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  4. Fish! : a remarkable way to boost morale and improve results /
    Fish!
    a remarkable way to boost morale and improve results
    Book
    by Lundin, Stephen C., 1941-
    Published 2000
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  5. Fish! : a proven way to boost morale and improve results /
    Fish!
    a proven way to boost morale and improve results
    Book
    by Lundin, Stephen C., 1941-
    Published 2020
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  6. The innovator's dilemma : the revolutionary book that will change the way you do business /
    The innovator's dilemma
    the revolutionary book that will change the way you do business
    Book
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  7. Excellence wins : a no-nonsense guide to becoming the best in a world of compromise /
    Excellence wins
    a no-nonsense guide to becoming the best in a world of compromise
    Book
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  8. Defusing the angry patron : a how-to-do-it manual for librarians /
    Defusing the angry patron
    a how-to-do-it manual for librarians
    Book
    by Rubin, Rhea Joyce
    Published 2011
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  9. Delivering knock your socks off service /
    by Zemke, Ron
    Published 2003
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  10. The experience economy : work is theatre & every business a stage /
    The experience economy
    work is theatre & every business a stage
    Book
    by Pine, B. Joseph
    Published 1999
    Table of contents
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  11. Competing against luck : the story of innovation and customer choice /
    Competing against luck
    the story of innovation and customer choice
    Book
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  12. Zombie loyalists : using great service to create rabid fans /
    Zombie loyalists
    using great service to create rabid fans
    Book
    by Shankman, Peter
    Published 2015
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  13. Unreasonable hospitality : the remarkable power of giving people more than they expect /
    Unreasonable hospitality
    the remarkable power of giving people more than they expect
    Book
    by Guidara, Will
    Published 2022
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