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  1. Seven kinds of people you find in bookshops /
    by Bythell, Shaun
    Published 2020
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  2. Fish! : a remarkable way to boost morale and improve results /
    Fish!
    a remarkable way to boost morale and improve results
    Book
    by Lundin, Stephen C., 1941-
    Published 2000
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  3. Excellence wins : a no-nonsense guide to becoming the best in a world of compromise /
    Excellence Wins
    a no-nonsense guide to becoming the best in a world of compromise
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  4. Fish! : a proven way to boost morale and improve results /
    Fish!
    a proven way to boost morale and improve results
    Book
    by Lundin, Stephen C., 1941-
    Published 2020
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  5. A five star life [videorecording (DVD)] /
    A Five Star Life
    videorecording (DVD)
    Published 2014
    Video DVD

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  6. The innovator's dilemma : the revolutionary book that will change the way you do business /
    The Innovator's Dilemma
    the revolutionary book that will change the way you do business
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  7. Delivering knock your socks off service /
    by Zemke, Ron
    Published 2003
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  8. Unreasonable hospitality : the remarkable power of giving people more than they expect /
    Unreasonable Hospitality
    the remarkable power of giving people more than they expect
    Book
    by Guidara, Will
    Published 2022
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  9. Zombie loyalists : using great service to create rabid fans /
    Zombie Loyalists
    using great service to create rabid fans
    Book
    by Shankman, Peter
    Published 2015
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  10. Value proposition design : how to create products and services customers want : get started with ... /
    Value Proposition Design
    how to create products and services customers want get started with
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