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  1. Would you do that to your mother? : the "make mom proud" standard for how to treat your customers /
    Would you do that to your mother?
    the "make mom proud" standard for how to treat your customers
    Book
    by Bliss, Jeanne
    Published 2018
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  2. The human experience : how to make life better for your customers and create a more successful organization /
    The human experience
    how to make life better for your customers and create a more successful organization
    Book
    by Sills, John
    Published 2023
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  3. Go-givers sell more /
    by Burg, Bob
    Published 2010
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  4. Getting naked : a business fable about shedding the three fears that sabotage client loyalty /
    Getting naked
    a business fable about shedding the three fears that sabotage client loyalty
    Book
    by Lencioni, Patrick, 1965-
    Published 2010
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  5. Excellence wins : a no-nonsense guide to becoming the best in a world of compromise /
    Excellence wins
    a no-nonsense guide to becoming the best in a world of compromise
    Book
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  6. Negotiating with backbone : eight sales strategies to defend your price and value /
    Negotiating with backbone
    eight sales strategies to defend your price and value
    Book
    by Holden, Reed K.
    Published 2012
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  7. Sell yourself first : the most critical element in every sales effort /
    Sell yourself first
    the most critical element in every sales effort
    Book
    by Freese, Thomas A.
    Published 2010
    Contributor biographical information
    Publisher description
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  8. Managing Customer Service [online class].
    Click here for information and access to this online class.
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  9. Zombie loyalists : using great service to create rabid fans /
    Zombie loyalists
    using great service to create rabid fans
    Book
    by Shankman, Peter
    Published 2015
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  10. Trailblazer : the power of business as the greatest platform for change /
    Trailblazer
    the power of business as the greatest platform for change
    Book
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  11. Lean solutions : how companies and customers can create value and wealth together /
    Lean solutions
    how companies and customers can create value and wealth together
    Book
    by Womack, James P.
    Published 2005
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  12. Going social : excite customers, generate buzz, and energize your brand with the power of social media /
    Going social
    excite customers generate buzz and energize your brand with the power of social media
    Book
    by Goldman, Jeremy
    Published 2013
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  13. It's not about the coffee : leadership principles from a life at Starbucks /
    It's not about the coffee
    leadership principles from a life at Starbucks
    Book
    by Behar, Howard
    Published 2007
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  14. Building a storybrand : clarify your message so customers will listen /
    Building a storybrand
    clarify your message so customers will listen
    Book
    by Miller, Donald, 1971-
    Published 2017
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  15. Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people /
    Leading the Starbucks way
    5 principles for connecting with your customers your products and your people
    Book
    by Michelli, Joseph A., 1960-
    Published 2014
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  16. It's not about the coffee : lessons on putting people first from a life at Starbucks /
    It's not about the coffee
    lessons on putting people first from a life at Starbucks
    Book
    by Behar, Howard
    Published 2009
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  17. Good profit : how creating value for others built one of the world's most successful companies /
    Good profit
    how creating value for others built one of the world's most successful companies
    Book
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  18. Value proposition design : how to create products and services customers want : get started with ... /
    Value proposition design
    how to create products and services customers want get started with
    Book
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  19. The end of business as usual : rewire the way you work to succeed in the consumer revolution /
    The end of business as usual
    rewire the way you work to succeed in the consumer revolution
    Book
    by Solis, Brian
    Published 2012
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  20. Monster loyalty : how Lady Gaga turns followers into fanatics /
    Monster loyalty
    how Lady Gaga turns followers into fanatics
    Book
    by Huba, Jackie
    Published 2013
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