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  1. Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people /
    Leading the Starbucks way
    5 principles for connecting with your customers your products and your people
    Book
    by Michelli, Joseph A., 1960-
    Published 2014
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  2. The Starbucks experience : 5 principles for turning ordinary into extraordinary /
    The Starbucks experience
    5 principles for turning ordinary into extraordinary
    Book
    by Michelli, Joseph A., 1960-
    Published 2007
    Table of contents only
    Contributor biographical information
    Publisher description
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