How to Handle Conflict and Escalations Before They Turn Legal
How to Handle Conflict and Escalations Before They Turn Legal
Electronic Video - 2023
Explore skills and strategies in escalation management to promote customer satisfaction, retention, and growth.
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| Соавтор: | |
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| Другие авторы: | |
| Формат: | Электронный ресурс Видеозапись |
| Язык: | English |
| Опубликовано: |
Carpenteria, CA
linkedin.com,
2023.
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| Предметы: | |
| Online-ссылка: | View course details on linkedin.com/learning |
MARC
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| 100 | 1 | |a Robinson, Dana |e speaker. | |
| 245 | 1 | 0 | |a How to Handle Conflict and Escalations Before They Turn Legal. |c with Dana Robinson |
| 264 | 1 | |a Carpenteria, CA |b linkedin.com, |c 2023. | |
| 306 | |a 00h:38m:00s | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a 4/12/202312:00:00AM | ||
| 520 | |a Explore skills and strategies in escalation management to promote customer satisfaction, retention, and growth. | ||
| 511 | 1 | |a Presenter: Dana Robinson | |
| 520 | |a Did you know you have the power to fix customer service problems before they ever stand the chance of turning legal? In this course, join instructor Dana Robinson and explore the essential skills of satisfying, delighting, and retaining your clients and customers following the principles of escalation management. From top executives to operational managers, front-line employees, and customer service representatives, your business requires you to address customer grievances every day, so why not build resolutions into your business process? Get tips from Dana on dealing with conflict before it turns legal, saving you the time, money, labor, and emotional friction that can result from unhappy clients and customers. Along the way, learn how to deactivate emotionally charged clients to move through complex, multilayered de-escalations. By the end of this course, you’ll be ready to start asking the right questions and listening actively to resolve customer complaints. Note: This course was created by Dana Robinson. We are pleased to host this content in our library. | ||
| 538 | |a Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. | ||
| 655 | 4 | |a Instructional films. |2 lcgft | |
| 655 | 4 | |a Educational films. |2 lcgft | |
| 710 | 2 | |a linkedin.com (Firm) | |
| 856 | 4 | 0 | |u https://www.linkedin.com/learning/how-to-handle-conflict-and-escalations-before-they-turn-legal?u=95224889&auth=true |z View course details on linkedin.com/learning |
| 092 | |a ONLINE CLASS | ||