Putting ITIL® into Practice Problem Management Techniques
Putting ITIL® into Practice Problem Management Techniques
Electronic Video - 2016
Learn ITIL®-endorsed problem management techniques for preventing and resolving problems underlying interruptions in IT services.
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| Соавтор: | |
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| Другие авторы: | |
| Формат: | Электронный ресурс Видеозапись |
| Язык: | English |
| Опубликовано: |
Carpenteria, CA
linkedin.com,
2016.
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| Предметы: | |
| Online-ссылка: | View course details on linkedin.com/learning |
MARC
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| 245 | 1 | 0 | |a Putting ITIL® into Practice: Problem Management Techniques. |c with David Pultorak |
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| 500 | |a 8/24/201612:00:00AM | ||
| 520 | |a Learn ITIL®-endorsed problem management techniques for preventing and resolving problems underlying interruptions in IT services. | ||
| 511 | 1 | |a Presenter: David Pultorak | |
| 520 | |a Problem management is about preventing and resolving the problems underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL® mentions a set of techniques as best practice, but does not cover how to apply them. This course bridges the gap for IT pros, giving them a concise introduction to the seven problem management techniques endorsed by ITIL, including: Brainstorming Ishikawa diagrams Kepner-Tregoe root cause analysis Fault tree analysis Component failure impact analysis Service outage analysis Post-implementation and major problem review ITIL trainer David Pultorak outlines the what, why, where, and how of each technique, and provide examples so you can practice with the goal of placing each technique into "muscle memory." He examines the 4 Ps that can contribute to or help resolve every problem—people, processes, products, and partners—and provides tips on where to go next. | ||
| 538 | |a Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection. | ||
| 655 | 4 | |a Instructional films. |2 lcgft | |
| 655 | 4 | |a Educational films. |2 lcgft | |
| 710 | 2 | |a linkedin.com (Firm) | |
| 856 | 4 | 0 | |u https://www.linkedin.com/learning/putting-itil-into-practice-problem-management-techniques?u=95224889&auth=true |z View course details on linkedin.com/learning |
| 092 | |a ONLINE CLASS | ||